1) Where customers can track their orders?
- Once the goods have been shipped, you will receive a shipping link/track, by email.
2) Is it possible to change the order and how it can be done?
- Please contact us at: admin@greenlife-enterprise.com for instructions.
3) If customer received only part of the whole order, what should be done?
- In exceptional cases, due to high demand, we will use additional suppliers who may not have warehouses near by our customers. This will result in order processing delay and separation. If you do not get your entire shipment timely, please contact us at admin@greenlife-enterprise.com.
4) Can a loyal customer get a discount?
- Yes, please contact us at admin@greenlife-enterprise.com or message us.
5) When is the next promotion?
- We provide weekly updates. Please contact us via email/text.
6) Can the seller send you product test samples?
- Yes, we provide FREE sample for our loyal customers.
7) Privacy policy.
- Yes, please review our privacy policy (footnote menu)
8) How can an order be cancelled?
- Yes, we provide free cancellations within 24 hours of the order.
9) If an order is shipped, separately will there be double shipping charge?
- We do not double charge our customers. Please contact us in advance, if you have any concerns.
10) Customs fees and/or taxes for international orders.
- Please refer to international taxes (above item).