GreenLime Help Center

Shipping destinations:

We ship both locally and worldwide.

Shipping times:

Local (USA and Canada) orders take 15-20 business days to be delivered to you and we ship within 1-4 business days. Due to COVID-19 restrictions, these timings could change.

International orders take 15-25 business days to be delivered via contracted Carrier, we ship within 1-4 business days. Due to COVID-19 restrictions, these timings could change.

Shipping time might vary depending on location, shipment method and other factors.

Shipping cancellation: Once you placed your order, it cannot be cancelled due to COVID-19 restrictions.

NOTE: Due to COVID-19 restrictions, we may NOT be able to cancel / return / refund orders.

Shipping cost:

We offer FREE Shipping Worldwide, for most of our products. Some shipping charges may apply to selected locations/products (please see at the checkout).

You can select your preferred payment method at checkout.

• We accept secure payments worldwide via Credit Cards, Debit Cards, PayPal, Apple Pay, Google Pay, Shop Pay, etc. 
  
• We also accept offline payments via direct bank deposit (only in USA and Canada).

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. 

We offer a 15-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 15-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email admin@greenlife-enterprise.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• Please also review our refund policy.
• NOTE: Due to COVID-19 restrictions, we may NOT be able to cancel / return / refund orders. 

This is how you do it:

• Simply add as many items as you wish to your shopping cart while browsing our store. 
• Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 
• Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within 1-4 business days.
• Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

1. the price paid for the goods,
2. the insurance cost; and,
3. the shipping cost.

1) Where customers can track their orders?

• Once the goods have been shipped, you will receive a shipping link/track, by email.

2) Is it possible to change the order and how it can be done?

• Please contact us at: admin@greenlife-enterprise.com for instructions.

3) If customer received only part of the whole order, what should be done?

• In exceptional cases, due to high demand, we will use additional suppliers who may not have warehouses near by our customers. This will result in order processing delay and separation. If you do not get your entire shipment timely, please contact us at admin@greenlife-enterprise.com.

4) Can a loyal customer get a discount?

• Yes, please contact us at admin@greenlife-enterprise.com or message us.

5) When is the next promotion?

• We provide weekly updates. Please contact us via email/text.

6) Can the seller send you product test samples?

• Yes, we provide FREE sample for our loyal customers.

7) Privacy policy.

• Yes, please review our privacy policy (footnote menu)

8) How can an order be cancelled?

• Yes, we provide free cancellations within 24 hours of the order.

9) If an order is shipped, separately will there be double shipping charge?

• We do not double charge our customers. Please contact us in advance, if you have any concerns.

10) Customs fees and/or taxes for international orders.

• Please refer to international taxes (above item).